ISO Concert Cancellation FAQs

What are my options if I have individual tickets to a cancelled performance?


  • Ticket donation: Please consider a tax-deductible donation of the value of your ISO tickets. Your generous support is appreciated, as it allows the ISO to continue fulfilling our mission during these challenging times.
  • Exchange: Hilbert Circle Theatre ticket buyers may exchange tickets for a gift certificate to be used for a future ISO ticket purchase or apply the value toward a subscription for the 2021-22 season.




What are my options if I have a Kroger Symphony on the Prairie Value Pack?


  • Ticket donation: Please consider a tax-deductible donation of the value of your ISO tickets. Your generous support is appreciated, as it allows the ISO to continue fulfilling our mission during these challenging times.
  • Value Pack Voucher Exchange: Symphony on the Prairie Value Pack holders may exchange their current Value Pack for 10 ticket vouchers to the 2021 40th season of Symphony on the Prairie performances.
  • Value Pack Gift Certificate: Symphony on the Prairie Value Pack holders may exchange their current Value Pack for a gift certificate, which is good through August 2021. This gift certificate can be applied to any ISO performances throughout the season.




How do I donate my Hilbert Circle Theatre tickets?


Please click this link to fill out a Hilbert Circle Theatre ticket donation form. Given the current volume of incoming requests, it may take 2-3 weeks before your request is confirmed.




How do I donate or receive vouchers/gift certificates for my Value Pack tickets?


Please click this link to fill out a Symphony on the Prairie ticket exchange form. Given the current volume of incoming requests, it may take 2-3 weeks before your request is confirmed.




How do I transfer the value of my Hilbert Circle Theatre tickets to a gift certificate?


Please click this link to fill out a Hilbert Circle Theatre ticket exchange form. Given the current volume of incoming requests, it may take 2-3 weeks before your request is confirmed.




Why are all concerts cancelled if social distancing might not be in effect all summer?


Due to ongoing physical distancing recommendations and crowd size regulations from local, state and federal authorities, the ISO anticipates it will be several months before musicians and patrons can safely gather for concerts in reasonable numbers. Even if concert restrictions are lifted mid-summer in the state’s reopening plan, the remaining guidelines combined with the infrastructure required for producing Symphony on the Prairie is so complex that presenting a partial season is not financially feasible.




What is the ISO doing while so many concerts are cancelled?


ISO musicians and staff will continue to collaborate on exciting projects to engage our community throughout our summer hiatus. From the Vault broadcasts—weekly virtual concerts featuring favorite performances from the ISO archives—will continue through the summer, along with a variety of other virtual performances and content featuring the talented musicians of the ISO. To stay up to date on the ISO’s digital activities, visit our new blog – in unISOn, follow us on social media, and sign up for our weekly newsletter.




What if I have other ticketing questions that haven’t been answered here?


Please contact our box office via email at iso@indianapolissymphony.org. A member of our team will be in touch with you as soon as possible. Due to the increased volume of requests we are currently receiving, it may be 7-10 business days before we can respond to your request. Thank you for your patience as we navigate this unusual situation!




Cancellation of the 2020-2021 Indoor Season


The Indianapolis Symphony Orchestra (ISO) announces the 2020-2021 indoor concert season, including IPL Yuletide and Messiah presented by Telemon, will not take place as planned due to the COVID-19 pandemic. In light of the current challenges, postponing all indoor concert performances for the 2020-21 season is the best course of action to ensure the ISO can continue serving the community to its best ability. After continuously monitoring federal, state, and local guidelines on social distancing requirements, preventative requirements, and sanitation protocols, the decision was based on our commitment to ensure the safety of our musicians, staff, patrons, and volunteers, along with the entire community. At this time Kroger Symphony on the Prairie is still scheduled to start in June 2021. Subscribers who have renewed for 2020-21 have the following options: • Donate tickets back to the ISO • Request a gift certificate for the value of tickets, which is redeemable up to five years • Hold the value of tickets "on account" and apply that ticket value to future concerts • Receive a refund of ticket value All subscribers who have and haven’t yet renewed will have guaranteed seats for the 2021-22 Season. Customer Care Representatives are working to reach out to ticket holders by August 31. If you are a ticket holder and know your preferred method of ticketing options, please feel free to fill out this form or email the ISO Box Office at ISO@IndianapolisSymphony.org. View the list of affected concerts here.




Indianapolis Symphony Orchestra and Musicians Reach Accord


September 8, 2020 In a joint commitment to the long-term financial stability of the organization, the Indianapolis Symphony Orchestra and the ISO’s musicians have announced a 1-year agreement, providing both health benefits at no cost to the musicians and a financial stipend as part of a pathway to return world-class music to Central Indiana. “Together, we are committed to bringing symphonic music back to downtown,” said James Johnson, CEO of the ISO. “We are deeply appreciative of the understanding and commitment of our talented musicians and pledge to work collaboratively to engage our patrons and greater community in new and meaningful ways. “With today’s news, we can state unequivocally that the ISO is here to serve, and to stay,” Johnson added. “As we work to re-emerge from this challenging period, the musicians wish to express our sincere appreciation to the ISO’s loyal patrons and donors for their past and ongoing support of our orchestra,” said Brian Smith, Orchestra Committee Chair. “We look forward to once again bringing great music to our beloved city as soon as possible.” Terms of the agreement, which continues through August 29, 2021, include health coverage for musicians paid for by the ISO; a weekly payment of $500 to musicians beginning in January; and a commitment by the musicians to provide six weeks of performances and community engagement activities to connect the ISO with audiences. Musicians and staff will work together to come up with innovative, reimagined programming to continue to bring music to Central Indiana during the upcoming year. More details will be forthcoming. “While working toward a long-term contract, we look forward to our continuing collaboration with the musicians to build community engagement and educational activities that will connect with current and future patrons to support our efforts during these difficult times,” Johnson concluded. “As the anchor of the arts community, the ISO will move forward with renewed optimism and, in concert with our musicians, confront the challenges our organization and our community face.”





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