ISO Concert Cancellation FAQs
What are my options if I have individual tickets to a cancelled performance?
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Ticket donation: Please consider a tax-deductible donation of the value of your ISO tickets. Your generous support is appreciated, as it allows the ISO to continue fulfilling our mission during these challenging times.
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Exchange: Hilbert Circle Theatre ticket buyers may exchange tickets for a gift certificate to be used for a future ISO ticket purchase or apply the value toward a subscription for the 2021-22 season.
What are my options if I have a Kroger Symphony on the Prairie Value Pack?
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Ticket donation: Please consider a tax-deductible donation of the value of your ISO tickets. Your generous support is appreciated, as it allows the ISO to continue fulfilling our mission during these challenging times.
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Value Pack Voucher Exchange: Symphony on the Prairie Value Pack holders may exchange their current Value Pack for 10 ticket vouchers to the 2021 40th season of Symphony on the Prairie performances.
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Value Pack Gift Certificate: Symphony on the Prairie Value Pack holders may exchange their current Value Pack for a gift certificate, which is good through August 2021. This gift certificate can be applied to any ISO performances throughout the season.
How do I donate my Hilbert Circle Theatre tickets?
Please click this link to fill out a Hilbert Circle Theatre ticket donation form. Given the current volume of incoming requests, it may take 2-3 weeks before your request is confirmed.
How do I donate or receive vouchers/gift certificates for my Value Pack tickets?
Please click this link to fill out a Symphony on the Prairie ticket exchange form. Given the current volume of incoming requests, it may take 2-3 weeks before your request is confirmed.
How do I transfer the value of my Hilbert Circle Theatre tickets to a gift certificate?
Please click this link to fill out a Hilbert Circle Theatre ticket exchange form. Given the current volume of incoming requests, it may take 2-3 weeks before your request is confirmed.
Why are all concerts cancelled if social distancing might not be in effect all summer?
Due to ongoing physical distancing recommendations and crowd size regulations from local, state and federal authorities, the ISO anticipates it will be several months before musicians and patrons can safely gather for concerts in reasonable numbers. Even if concert restrictions are lifted mid-summer in the state’s reopening plan, the remaining guidelines combined with the infrastructure required for producing Symphony on the Prairie is so complex that presenting a partial season is not financially feasible.
What is the ISO doing while so many concerts are cancelled?
ISO musicians and staff will continue to collaborate on exciting projects to engage our community throughout our summer hiatus. From the Vault broadcasts—weekly virtual concerts featuring favorite performances from the ISO archives—will continue through the summer, along with a variety of other virtual performances and content featuring the talented musicians of the ISO.
What if I have other ticketing questions that haven’t been answered here?
Please contact our box office via email at iso@indianapolissymphony.org. A member of our team will be in touch with you as soon as possible. Due to the increased volume of requests we are currently receiving, it may be 7-10 business days before we can respond to your request. Thank you for your patience as we navigate this unusual situation!
Cancellation of the 2020-2021 Indoor Season
The Indianapolis Symphony Orchestra (ISO) announces the 2020-2021 indoor concert season, including IPL Yuletide and Messiah presented by Telemon, will not take place as planned due to the COVID-19 pandemic. In light of the current challenges, postponing all indoor concert performances for the 2020-21 season is the best course of action to ensure the ISO can continue serving the community to its best ability. After continuously monitoring federal, state, and local guidelines on social distancing requirements, preventative requirements, and sanitation protocols, the decision was based on our commitment to ensure the safety of our musicians, staff, patrons, and volunteers, along with the entire community. At this time Kroger Symphony on the Prairie is still scheduled to start in June 2021.
Indianapolis Symphony Orchestra and Musicians Reach Accord